Raw Positive Privacy Policy

Raw Positive is made by Sasquatch Fuzz Industries LLC (“we”, “us”). This policy covers the Raw Positive app for Mac, the website at rawpositive.com, and any support you get from us.

In short, the app collects nothing. Your photos, your settings and everything the app produces stay on your Mac. We only see information you choose to send us.

What we collect

Through the app: nothing. Raw Positive has no account and no sign-in, and it contains no analytics, advertising or tracking code. All processing happens on your Mac. The app does not connect to our servers or anyone else’s, and it never uploads your photos, your files or details of how you use it.

The app does store a few things on your Mac to do its job. These stay on your Mac, and we can’t see them:

• your preferences, including the photographer, camera and lens lists you set up;
• the roll files you save;
• the image previews it keeps so rolls open quickly.

Any metadata you add, such as your name, copyright or camera details, is written only into files you export. Who you share those files with is up to you.

When you buy the unlock. Apple handles the purchase from start to finish. We never receive your name, your Apple Account, or your payment details. The app is only told whether the unlock has been bought, so it can turn on the paid features.

When you contact us. If you email us, we receive what you send: your email address, your message, and anything you attach. That might be a diagnostics report or a sample raw file.

Diagnostics reports. The app creates a report only when you ask for one, with Save Diagnostics or Copy Diagnostics to Clipboard in the Help menu. The report stays on your Mac, as a file or on the clipboard. Nothing is sent unless you paste or attach it into a message yourself. The report describes the app version, your macOS version, your Mac’s hardware, and the settings and events of the current session. It never includes any image content. It names files and folders but never their full locations on your disk.

From Apple. If you have chosen in your Mac’s settings to share analytics or crash reports with app developers, Apple may give us summary usage statistics and crash reports. These come to us without your name or contact details, and you can turn this sharing off at any time in System Settings ▸ Privacy & Security ▸ Analytics & Improvements.

On our website. rawpositive.com uses no cookies, analytics, advertising or tracking scripts, and we do not keep logs of visitors. Our hosting provider handles the basic technical information any web server needs, such as your IP address, to deliver the page to you.

How we use it

Anything you send us is used for two purposes only:

• to understand and fix the problem you reported.
• to improve future versions of Raw Positive, including from your feature suggestions.

We will not publish a photo or file you send us, or share it with anyone, unless you give us explicit permission first.

What we share

We do not sell, rent or trade your information, and we don’t use it for advertising. We share it only when one of these applies:

• the law requires it.
• it’s needed to protect our rights or the safety of others.
• the company that hosts our email stores messages on our behalf, and uses them for nothing else.

How long we keep it

We keep support emails and attachments only as long as we need them to help you and to make sure the fix works. You can ask us to delete them at any time.

Your choices and rights

The app collects nothing, so there is nothing to opt out of in it. For anything you have sent us, you can ask us to tell you what we hold, correct it, or delete it. Email us and we will act on your request promptly, whatever country you live in.

To remove everything Raw Positive has stored on your Mac, delete the app and its container folder in your Library.

Security

Your photos and settings never leave your Mac through Raw Positive, so they are as safe as the Mac itself. Anything you email us is kept private and is seen only by the people who handle your support request.

Changes to this policy

If the way Raw Positive handles information changes, we will update this page and the “Last updated” date above. If we ever begin collecting information through the app, we will say so here before the version that does it is released.

Contact us

Questions about this policy, or requests about your information:

support@rawpositive.com
Sasquatch Fuzz Industries LLC